Job Description
We are looking for a dedicated Night Shift Customer Service Representative to join our dynamic team in Oklahoma City. If you are passionate about delivering exceptional support and thrive in a fast-paced environment, we want to meet you.
In this role, you will serve as the primary point of contact for our clients during evening hours, ensuring their inquiries are resolved efficiently, professionally, and with a smile. We offer a competitive salary, comprehensive benefits, and a supportive culture.
Responsibilities
- Respond to a high volume of incoming calls, emails, and chat inquiries with a focus on accuracy and customer satisfaction.
- Resolve customer issues and complaints by clarifying the problem, determining the cause, and selecting the best solution.
- Process orders, forms, applications, and service requests accurately.
- Collaborate with internal teams to ensure timely resolution of complex customer needs.
- Maintain accurate records of all customer interactions and transactions in the CRM system.
- Identify and assess customers' needs to achieve satisfaction.
- Stay up-to-date with product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or equivalent; associate degree preferred.
- Previous customer service experience is a plus, but we provide comprehensive training.
- Strong verbal and written communication skills.
- Ability to work effectively under pressure and handle difficult situations with empathy and patience.
- Mandatory Requirement: Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM) on a consistent basis.
- Basic computer proficiency and typing skills.