Job Description
Join our award-winning customer service team as a Night Shift Customer Service Representative! We're seeking dedicated professionals to deliver exceptional support during overnight hours. Enjoy comprehensive paid training, competitive compensation, and a supportive work environment. Ideal for night owls looking to build a career in customer service without prior experience. Immediate openings available!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve service quality
- Adhere to company policies and security protocols
Qualifications
- High school diploma or equivalent
- Strong communication skills in English
- Comfortable working night shifts (10 PM - 6 AM)
- Basic computer proficiency
- Problem-solving abilities
- Customer-focused mindset
- No prior experience required – paid training provided