Job Description
Join our award-winning team as a Night Shift Customer Service Representative in sunny Long Beach, CA! We're seeking empathetic professionals to deliver exceptional support while our clients rest. With comprehensive paid training, you'll master our systems and develop skills for career advancement. Enjoy competitive pay, flexible scheduling, and a supportive team environment. No experience needed – just your dedication to customer excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% accuracy
- Resolve billing, technical, and service issues using CRM tools
- Document interactions in Salesforce and maintain detailed case notes
- Collaborate with escalation teams to resolve complex customer concerns
- Meet daily KPIs for call volume, resolution time, and satisfaction scores
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience or willingness to complete paid training
- Strong communication skills with clear, professional phone etiquette
- Ability to navigate multiple software systems simultaneously
- Available to work flexible night shift schedule (10 PM - 6 AM)
- Problem-solving mindset with ability to de-escalate tense situations
- Basic typing proficiency (35+ WPM) and data entry accuracy