Job Description
Join CityConnect Solutions as a Night Shift Customer Service Representative and kickstart your career with comprehensive paid training! We're seeking dedicated professionals to deliver exceptional support to our Oklahoma City community while enjoying competitive pay and growth opportunities.
Why Choose Us?
- Complete paid training program (4 weeks)
- Health/dental/vision benefits after 60 days
- Tuition reimbursement assistance
- Clear career advancement paths
- Employee wellness programs
Work in a modern, supportive environment where your contributions directly impact customer satisfaction and team success. Night shift premium of $2/hour included!
Responsibilities
- Handle inbound/outbound customer calls and digital inquiries with empathy and professionalism
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately in compliance with company standards
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing training to enhance product knowledge
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent verbal/written communication skills
- Ability to work independently during night shift (10 PM - 6 AM)
- Problem-solving mindset with attention to detail
- Basic knowledge of Microsoft Office Suite
- Must pass background check and drug screening