Job Description
Launch your career in customer service with our comprehensive paid training program! Global Connect Solutions is seeking motivated Part-Time Call Center Representatives to join our dynamic team in Charlotte, NC. No experience required – we provide all necessary training to help you succeed. Enjoy competitive pay, flexible schedules, and opportunities for advancement in a supportive environment.
As a key member of our customer support team, you'll handle inbound/outbound calls, resolve inquiries, and deliver exceptional service. Our 4-week paid training program ensures you're fully prepared to excel from day one. Work with industry-leading technology while building valuable skills for long-term career growth.
Responsibilities
- Handle 50-80 calls daily providing product support and account assistance
- Resolve customer inquiries using CRM systems and knowledge base resources
- Document interactions accurately in case management software
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to share best practices
- Participate in ongoing training sessions to enhance product knowledge
- Uphold company standards for customer satisfaction and brand representation
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills with clear articulation
- Ability to type 30+ WPM with attention to detail
- Basic computer proficiency and willingness to learn new software
- Flexible availability including evenings and weekends
- Positive attitude and problem-solving mindset
- No prior experience required – training provided
- Must pass background check and drug screening