Job Description
Join ConnectCare Solutions as a Night Shift Customer Service Representative and launch your career in customer service with comprehensive paid training! We're seeking dedicated professionals to support our Oklahoma City-based clients during evening hours. This role offers stability, growth opportunities, and the chance to make a real impact in your local community. Enjoy competitive pay, benefits eligibility, and a supportive team environment designed for success.
Responsibilities
- Deliver exceptional customer service via phone, email, and chat for Oklahoma City clients
- Resolve inquiries efficiently while maintaining high satisfaction metrics
- Document interactions accurately in CRM systems
- Collaborate with team members to address complex customer needs
- Adhere to security protocols and compliance standards
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Strong communication and problem-solving abilities
- Ability to work independently in a fast-paced environment
- Basic computer proficiency with MS Office Suite
- Reliable transportation to Oklahoma City location
- Flexibility to work nights (10 PM - 6 AM)
- Positive attitude and commitment to teamwork