Job Description
Are you looking for a rewarding career in customer service with paid training and a competitive salary? Apex Customer Solutions is actively hiring for our Night Shift team in Dallas, TX!
We are committed to your professional growth. Our comprehensive training program ensures you have the skills and confidence to succeed from day one. Join a team that values excellence, teamwork, and customer satisfaction while enjoying a stable work environment.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries with a professional and empathetic tone.
- Resolve customer complaints and issues efficiently using our CRM software.
- Document all customer interactions and account updates accurately in the system.
- Identify and escalate complex issues to the appropriate supervisor or technical team.
- Upsell products and services when appropriate to meet departmental targets.
- Adhere to all call center scripts, policies, and quality assurance standards.
Qualifications
- High school diploma or GED required.
- Previous customer service or call center experience is a plus but not required for our paid training program.
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and typing speed of at least 40 WPM.
- Ability to work a rotating night shift schedule (e.g., 6:00 PM - 3:00 AM).
- Must be authorized to work in the United States.