Job Description
Are you looking for a rewarding career with a company that values your potential? Apex Support Solutions is currently hiring dedicated professionals for our Night Shift Call Center team in Kansas City, MO. We offer comprehensive paid training to ensure you have all the tools you need to excel in your new role.
We are a leader in customer experience, committed to supporting our clients with excellence around the clock. If you are a night owl looking for a stable position with growth opportunities, we want to hear from you.
Why Join Us?
- Competitive Pay: $18.00 - $22.00 per hour based on experience.
- Paid Training: No prior experience required; we teach you everything you need to know.
- Benefits Package: Medical, dental, and vision insurance available.
- Advancement: Clear pathways for internal promotion and career growth.
Responsibilities
- Answer incoming customer inquiries via phone and email with a professional and empathetic tone.
- Resolve customer issues, answer questions, and process orders accurately.
- Document all interactions and customer information into our CRM system.
- Follow established scripts and quality assurance guidelines.
- Identify opportunities to up-sell products or services to existing clients.
- Collaborate with team leads to improve service metrics and customer satisfaction scores.
- Work independently during night shifts to maintain operational continuity.
Qualifications
- High school diploma or GED equivalent required.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Basic computer proficiency and typing skills (35+ wpm).
- Strong verbal communication and active listening skills.
- Ability to remain calm and professional under pressure.
- Reliable internet connection (if working remotely).