Job Description
Are you looking for a career that offers stability, growth, and the chance to make a real difference? Omaha Support Solutions is currently hiring dedicated Customer Service Representatives to join our night shift team in Omaha, Nebraska. We provide comprehensive paid training to ensure you have all the tools you need to succeed.
In this role, you will be the face of our company, helping clients resolve issues, answer questions, and navigate our services with ease. We value empathy, patience, and a proactive attitude. Join us in creating a world-class support experience for our customers.
Responsibilities
- Manage Inquiries: Handle a high volume of incoming customer calls and emails during night shifts with patience and efficiency.
- Problem Resolution: Diagnose customer issues and provide accurate solutions or escalate complex matters to senior agents.
- Documentation: Maintain detailed and accurate records of all customer interactions in our CRM system.
- Training Support: Participate actively in paid training programs to master product knowledge and service protocols.
- Feedback Loop: Provide feedback to management regarding common customer pain points and service improvements.
Qualifications
- Education: High school diploma or GED equivalent required.
- Availability: Must be available to work rotating night shifts, including weekends and holidays.
- Technical Skills: Basic computer proficiency and typing speed of 35+ WPM.
- Communication: Strong verbal and written communication skills with a clear, professional tone.
- Experience: Previous customer service experience is a plus, but not required for this entry-level position.