Job Description
We are seeking a dedicated Night Shift Customer Service Representative to join our thriving team in San Jose, CA. In this role, you will be the face of our brand, helping clients resolve inquiries, process orders, and ensure a high level of satisfaction. We offer comprehensive paid training to get you up to speed quickly, making this the perfect opportunity for those looking to start a stable career.
As a key member of our support team, you will work in a modern, collaborative environment with flexible scheduling options. If you possess a patient demeanor, excellent communication skills, and a desire to help others, we want to hear from you.
Responsibilities
- Handle inbound and outbound customer calls with a focus on resolving issues efficiently.
- Provide accurate information regarding products, services, and account status.
- Document all customer interactions and transactions in our CRM system.
- Collaborate with the technical team to escalate complex issues and ensure follow-up.
- Identify opportunities to upsell products or services to enhance the customer experience.
- Maintain a professional and positive demeanor during high-volume night shifts.
Qualifications
- High school diploma or GED equivalent required.
- Must be available to work night shifts (evenings/overnights).
- Previous customer service experience is a plus, but not required due to our paid training program.
- Strong verbal and written communication skills.
- Proficient in using computer systems and navigating web-based tools.
- Ability to work independently and as part of a team.