Job Description
Join Omaha Connect Solutions as a Night Shift Customer Service Representative and become the voice of our valued clients from the comfort of your home. This remote position offers competitive compensation, comprehensive benefits, and growth opportunities within a supportive team environment. We're seeking empathetic professionals who thrive in fast-paced settings and are committed to delivering exceptional customer experiences.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with first-contact resolution
- Document all interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics including CSAT scores and handle time targets
- Participate in continuous training programs to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or call center setting
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional communication skills with clear articulation
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet connection and quiet home workspace
- Availability to work flexible night shifts (10 PM - 6 AM CST)