Job Description
Are you a night owl looking for a rewarding career from the comfort of your home? Apex Support Solutions is currently seeking dedicated Night Shift Customer Service Representatives to join our elite remote team. We serve clients across the nation, including major hubs in Las Vegas, NV and Pennsylvania.
In this role, you will be the first point of contact for our valued customers, ensuring their needs are met with precision and empathy during evening hours. We offer a competitive salary, comprehensive benefits, and the flexibility you need to thrive.
Responsibilities
- Manage high-volume incoming calls, emails, and chat inquiries from customers in Las Vegas and Pennsylvania.
- Resolve customer issues and complaints efficiently, ensuring high satisfaction rates.
- Enter and update customer data accurately in our CRM systems.
- Follow up with customers to ensure their issues have been resolved.
- Adhere to all company policies and quality assurance standards.
- Collaborate with team leads and technical support to escalate complex issues.
- Maintain a professional and quiet home office environment during shifts.
Qualifications
- High school diploma or GED required.
- Minimum of 1 year of experience in customer service or call center operations.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work flexible night shift schedules (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Proficiency with computer systems and basic software applications.
- Strong problem-solving and communication skills.
- Willingness to undergo a background check and drug screen.