Job Description
Join our award-winning team as a Night Shift Customer Service Representative and transform your career with flexibility and growth! We're seeking empathetic professionals to deliver exceptional support from home while serving diverse clients across Memphis, TN and North Carolina. Enjoy competitive pay, comprehensive benefits, and a supportive remote work environment designed for your success.
Why You'll Love Working With Us:
- Work remotely anywhere in Memphis, TN or North Carolina
- Competitive hourly pay with performance bonuses
- Comprehensive health, dental, and vision plans
- 401(k) matching program
- Paid training and career advancement opportunities
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently using CRM systems
- Document interactions accurately in customer service databases
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and resolution times
- Maintain product knowledge through ongoing training modules
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in remote or contact center settings
- Exceptional verbal/written communication skills with clear articulation
- Strong problem-solving abilities and conflict resolution techniques
- Proficient with Microsoft Office and CRM software (Salesforce experience a plus)
- Reliable high-speed internet and quiet home office setup
- Ability to work independently during night shifts (10 PM - 6 AM CST)
- Positive attitude and resilience in high-pressure situations