Job Description
Join our award-winning customer service team as a Night Shift Remote Representative! We're seeking dedicated professionals to deliver exceptional support to clients across the Southeast region. Enjoy competitive pay, comprehensive benefits, and the flexibility of working from home while making a real impact in your community. Our Memphis-based operation values teamwork, growth, and work-life balance – apply today and transform your career!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently using CRM tools
- Document interactions accurately in Salesforce while maintaining service quality standards
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet/exceed key performance metrics including CSAT, AHT, and FCR targets
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- Minimum 1 year customer service experience in BPO or retail environment
- High school diploma or equivalent; college degree preferred
- Exceptional communication skills with clear, articulate phone presence
- Proficient in CRM software (Salesforce) and Microsoft Office Suite
- Ability to work independently in a remote setting with minimal supervision
- Reliable high-speed internet and quiet home office environment
- Flexibility to work overnight shifts (10 PM - 6 AM CT)