Job Description
Join our award-winning customer service team as a Night Shift Customer Service Representative, working remotely from the comfort of your home in New Orleans. We're seeking empathetic professionals to deliver exceptional support during evening hours, ensuring our clients receive 24/7 assistance. Enjoy competitive pay, comprehensive benefits, and a supportive virtual environment. No commute required – just your dedication to customer excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during night shift hours (11 PM - 7 AM CT)
- Resolve billing, technical, and service-related issues with first-contact resolution
- Document interactions in CRM systems with precision and attention to detail
- Collaborate with global teams to escalate complex cases and maintain service SLAs
- Proactively identify opportunities to improve customer experience workflows
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- Minimum 1 year customer service experience in B2C or B2B environments
- Exceptional verbal/written communication and active listening skills
- Strong problem-solving abilities with high emotional intelligence
- Proficiency in CRM platforms (e.g., Salesforce, Zendesk) and MS Office
- Reliable high-speed internet and quiet home workspace
- Ability to work independently with minimal supervision during night hours
- Flexible schedule availability for weekends and holidays as needed