Job Description
Join our award-winning customer service team as a Night Shift Customer Service Representative and enjoy the flexibility of working remotely from New York or Florida! We're seeking dedicated professionals to deliver exceptional support during our overnight hours while maintaining a healthy work-life balance.
At Global Solutions Inc., we pride ourselves on fostering a supportive virtual environment with comprehensive training, competitive compensation, and career advancement opportunities. As a key member of our 24/7 support team, you'll be instrumental in ensuring customer satisfaction and resolving inquiries efficiently.
What We Offer:
- Remote work flexibility from NY or FL
- Competitive hourly pay + performance bonuses
- Comprehensive health benefits package
- Paid training and professional development
- Collaborative virtual team culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during night shift hours (12 AM - 8 AM EST)
- Resolve customer issues with empathy and efficiency while maintaining service quality standards
- Document interactions accurately in CRM systems and escalate complex cases appropriately
- Collaborate with cross-functional teams to resolve systemic issues
- Meet key performance metrics including CSAT, AHT, and first-contact resolution
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- Minimum 1 year customer service experience in remote or high-volume environment
- Strong problem-solving abilities with attention to detail
- Excellent written and verbal communication skills
- Ability to work independently during overnight hours with minimal supervision
- Proficient with CRM software (e.g., Salesforce, Zendesk) and MS Office Suite
- High-speed internet connection and quiet home office setup
- Must be legally authorized to work in the US