Job Description
Are you a night owl looking for a rewarding career? Apex Support Solutions is currently seeking dedicated Customer Service Representatives to join our thriving remote team. We specialize in providing exceptional support to our clients, and we need driven individuals to help us maintain our high standards.
As a Night Shift Customer Service Representative, you will be the voice of our company, helping clients navigate their issues with patience and expertise. Whether you are based in New York, Florida, or anywhere in the US, our remote-first culture ensures you can work from the comfort of your home.
Why Join Us?
- Competitive Pay: Earn between $18.00 - $22.00 per hour.
- Flexible Schedule: Enjoy the quiet of the night shift with no commute.
- Full Training Provided: No prior experience needed—we’ll teach you everything.
We are looking for individuals who are detail-oriented, empathetic, and ready to make a difference. If you are ready to take the next step in your career, apply today!
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Assist customers with product information, account troubleshooting, and billing inquiries.
- Document all customer interactions accurately in our CRM system.
- Identify and escalate complex issues to senior management when necessary.
- Maintain a professional and empathetic demeanor during high-volume periods.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Previous customer service experience is a plus, but not required.
- Must be available to work nights (e.g., 8:00 PM - 5:00 AM EST).
- Reliable high-speed internet connection and a quiet workspace.
- Strong verbal and written communication skills.