Job Description
Are you a night owl looking for a rewarding career? Apex Support Solutions is seeking dedicated Customer Service Representatives to join our elite remote team. We specialize in providing top-tier support for our Fortune 500 clients and are currently expanding our operations in New York and Florida.
As a Night Shift Representative, you will be the voice of our brand during our peak hours. We offer a competitive hourly rate, flexible scheduling, and a supportive culture that values work-life balance. If you have a passion for helping people and a desire to work from the comfort of your home, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $25.00 per hour.
- Work From Home: No commuting; enjoy the flexibility of working from your home office in NY or FL.
- Health Benefits: Medical, dental, and vision insurance available for full-time employees.
- Professional Development: Paid training and opportunities for career advancement.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a focus on resolution and empathy.
- Resolve complex technical issues and escalate tickets to upper management when necessary.
- Accurately document all customer interactions and account details in our CRM system.
- Assist customers with product setup, troubleshooting, and account management.
- Maintain a high level of professionalism and adhere to company service standards.
- Collaborate with team leads to improve service processes and efficiency.
- Stay updated on product knowledge and policy changes to provide accurate information.
Qualifications
- Must be authorized to work in the United States (No Visa sponsorship available).
- Must reside in New York, Florida, or be willing to relocate (Work from Home).
- High school diploma or GED equivalent required.
- Previous experience in customer service or technical support preferred.
- Strong typing skills (40+ WPM) and proficiency with computers.
- Reliable high-speed internet and a dedicated workspace are mandatory.
- Ability to work rotating night shifts (e.g., 10 PM - 7 AM).