Job Description
Are you seeking a rewarding career in customer service with flexible night shift opportunities? Apex Contact Solutions is expanding and hiring for positions in Sacramento, CA and Florida.
We pride ourselves on our inclusive culture and commitment to employee growth. We are currently offering paid training for all new hires, making this the perfect opportunity to launch or advance your career in the call center industry. Join a team that values your hard work and offers competitive compensation.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with professionalism and empathy.
- Assist customers with product inquiries, account troubleshooting, and service requests.
- Resolve customer complaints and issues efficiently while adhering to company scripts and guidelines.
- Maintain accurate and detailed records of all customer interactions in the CRM system.
- Collaborate with team leads and support staff to ensure seamless operations.
- Stay updated on product knowledge and policy changes to provide accurate information.
Qualifications
- High School Diploma or GED is required.
- Must be available to work rotating night shifts (e.g., 6:00 PM – 2:00 AM).
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and typing speed of at least 40 WPM.
- Ability to remain calm and patient in high-pressure situations.
- Proof of eligibility to work in the United States.