Job Description
Are you ready to take your career to the next level? Apex Global Support is currently holding a hiring event in San Antonio, TX, specifically looking for enthusiastic Night Shift Customer Service Representatives to join our expanding team. If you thrive in a high-energy environment and have a passion for helping others, this is the perfect opportunity for you.
We are committed to excellence in customer satisfaction. As a key member of our support team, you will handle a high volume of inbound and outbound communications, ensuring our clients receive timely and accurate solutions. We offer a competitive benefits package, including health insurance, paid time off, and clear pathways for advancement.
What We Offer:
- Competitive hourly wage ranging from $18.00 - $22.00.
- Comprehensive medical, dental, and vision insurance.
- 401(k) retirement savings plan with company match.
- Weekly pay and overtime availability.
- On-the-job training and professional development.
Responsibilities
- Handle a high volume of incoming and outgoing customer calls and emails with a focus on resolution.
- Resolve customer inquiries, complaints, and issues efficiently while maintaining a positive tone.
- Input accurate data into our Customer Relationship Management (CRM) system.
- Identify customer needs and provide relevant product or service information.
- Escalate complex issues to the appropriate supervisor or technical team.
- Adhere to all company policies, quality standards, and call scripts.
- Collaborate with team members to improve overall service delivery.
Qualifications
- High school diploma or GED is required.
- Previous experience in customer service, call center, or retail is highly preferred.
- Strong verbal communication and active listening skills.
- Basic computer skills and ability to navigate multiple software windows.
- Must be available to work rotating night shifts, including weekends and holidays.
- Ability to remain calm and professional when dealing with difficult situations.
- Reliable internet connection and home office setup if applicable (or willingness to work on-site).