Job Description
Join GlobalConnect Solutions as a Night Shift Customer Service Representative and become the voice of our brand! We're seeking empathetic professionals to deliver exceptional support during evening hours. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment in San Jose's thriving tech hub.
Responsibilities
- Resolve customer inquiries via phone, email, and chat during night shift hours (10 PM - 6 AM)
- Document interactions accurately in CRM systems while maintaining HIPAA/GDPR compliance
- Collaborate with cross-functional teams to resolve complex technical and billing issues
- Upsell products/services based on customer needs and performance metrics
- Contribute to process improvements through feedback and innovation
Qualifications
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional problem-solving skills with ability to remain calm under pressure
- Flexible schedule availability for 4 rotating night shifts per week
- Bilingual (English/Spanish) certification preferred