Job Description
Are you a dedicated individual looking for a stable career with growth potential? Apex Support Solutions is currently seeking a motivated Night Shift Customer Service Representative to join our dynamic team in San Jose, California.
We are proud to offer comprehensive, paid training to all new hires, ensuring you have the skills and confidence needed to succeed. Our night shift team plays a critical role in providing exceptional support to our clients, ensuring 24/7 satisfaction.
Why Join Us?
- Paid Training Program: No experience needed—we train you.
- Competitive Pay: Earn $18.00 - $22.00 per hour.
- Flexible Scheduling: Night shift availability.
- Modern Work Environment: Supportive and professional culture.
Take the next step in your career today. Apply now to become part of the Apex family.
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email with a focus on resolving issues efficiently.
- Utilize our CRM system to document customer interactions and update account information accurately.
- Provide accurate product and service information to assist customers in meeting their needs.
- Escalate complex issues to senior support staff while maintaining a positive attitude.
- Collaborate with team leads to improve service processes and customer satisfaction scores.
Qualifications
- High school diploma or GED equivalent required.
- Strong verbal communication skills and a professional phone manner.
- Ability to work independently and manage time effectively during night shifts.
- Basic computer proficiency and typing speed (40+ wpm).
- Reliable internet connection and a quiet workspace.