Job Description
Join Coastal Connect Solutions as a Night Shift Customer Service Representative and become the voice of excellence for our clients! This immediate-start position offers a dynamic remote-friendly environment where you'll resolve customer inquiries with empathy and efficiency. Enjoy competitive compensation, comprehensive training, and a supportive team dedicated to your success. Embrace the flexibility of night shifts while making a meaningful impact on customer satisfaction.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and accuracy
- Resolve billing, technical, and product inquiries using CRM systems
- Document interactions and maintain detailed case records in compliance with policies
- Collaborate with technical teams to escalate complex issues promptly
- Meet/exceed performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or remote environment
- Exceptional verbal/written communication and conflict resolution skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and Microsoft Office
- Ability to work independently during night shifts (10 PM - 6 AM)
- Strong problem-solving abilities and attention to detail
- Reliable high-speed internet and quiet home workspace