Job Description
Join our award-winning customer experience team as a Night Shift Customer Service Representative! Work remotely from the comfort of your home while delivering exceptional support to valued clients across Fort Worth and beyond. This full-time position offers competitive pay, comprehensive benefits, and career growth opportunities in a dynamic, tech-driven environment.
We're seeking empathetic professionals who thrive in fast-paced settings and are passionate about resolving customer inquiries. Our 24/7 support model ensures you'll work during overnight hours (11 PM - 7 AM CT), providing critical assistance when it matters most.
Responsibilities
- Resolve customer inquiries via phone, email, and chat during overnight shifts
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities and cross-reference account details
- Meet/exceed performance metrics for resolution times and satisfaction scores
- Participate in ongoing training for new products and service protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote/work-from-home setting
- Exceptional written and verbal communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently with minimal supervision overnight
- Reliable high-speed internet and quiet home workspace
- Flexibility to adapt to changing schedules during peak periods