Job Description
Join Cleveland Customer Solutions Inc. as a Night Shift Customer Service Representative and unlock the freedom of working from home while making a real impact in your community! We're seeking dedicated professionals to deliver exceptional customer support during evening hours, providing flexible schedules that align with your lifestyle. Enjoy competitive compensation, comprehensive benefits package, and a supportive remote work environment where your growth is prioritized. Be part of a dynamic team committed to excellence in customer service across Cleveland and Virginia.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries, process orders, and troubleshoot technical issues
- Maintain accurate customer records and documentation
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics for call quality and resolution times
- Adhere to company protocols and regulatory compliance standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Strong communication and active listening skills
- Ability to work independently in a remote setting
- Proficient with Microsoft Office and CRM software
- Reliable high-speed internet and quiet home workspace
- Flexibility to work nights (10 PM - 6 AM EST)
- Must pass background check and drug screening