Job Description
Join our dynamic team as a Night Shift Customer Service Specialist in Albuquerque! We offer flexible weekend scheduling and competitive pay for dedicated night shift professionals. Enjoy a supportive environment where your work-life balance is prioritized. Ideal for night owls seeking stable, rewarding careers with growth opportunities.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during night shifts
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams during handover periods
- Maintain high customer satisfaction metrics (CSAT >90%)
- Adhere to HIPAA/FERPA compliance standards for sensitive data
- Participate in weekend rotational shifts as needed
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in night/weekend shifts
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Exceptional problem-solving and conflict resolution skills
- Ability to work independently with minimal supervision
- Strong typing speed (40+ WPM) and multitasking ability
- Flexible availability for weekends and holidays