Job Description
Join Our Team Today!
We are currently hiring Night Shift Customer Support Representatives for our state-of-the-art facility in Columbus, Ohio. If you are looking for a Immediate Start opportunity with competitive pay and excellent benefits, this is the perfect role for you.
As a key member of our support team, you will be the voice of our brand, helping customers resolve their issues efficiently and professionally.
Responsibilities
- Handle a high volume of inbound and outbound calls with a friendly and professional demeanor.
- Assist customers with inquiries regarding products, services, and account status.
- Resolve customer complaints and issues to ensure high satisfaction scores.
- Document all customer interactions accurately in the CRM system.
- Collaborate with team leads to improve call handling times and quality.
- Stay updated on product knowledge and policy changes.
Qualifications
- High school diploma or equivalent required.
- Previous call center or customer service experience is a plus but not mandatory for immediate hires.
- Strong verbal communication and active listening skills.
- Ability to work flexible night shift schedules (e.g., 10:00 PM - 6:00 AM).
- Basic computer literacy and typing skills.
- Must be willing to undergo a background check.