Job Description
Are you a night owl looking for a rewarding career with flexible hours?
Apex Digital Solutions is seeking a dedicated Night Shift Customer Support Specialist to join our elite team in Atlanta, Georgia. We pride ourselves on providing top-tier technical support to our clients, and we are looking for individuals who thrive in a quiet, focused environment during the late hours.
In this role, you will be the first line of defense for our clients, resolving technical issues, answering inquiries, and ensuring a seamless user experience. We offer competitive pay, shift differentials, and the flexibility to work weekends if needed.
Why Join Us?
- Competitive Pay: $18.00 - $25.00 per hour with shift differentials.
- Flexible Scheduling: Choose from various night shifts and weekend availability options.
- Modern Environment: Work with cutting-edge tech stacks in a collaborative remote/hybrid office setting.
- Growth Opportunities: Clear pathways for advancement into Team Lead or Management roles.
Responsibilities
- Provide high-quality technical support and troubleshooting for hardware and software issues via chat, email, and phone.
- Manage incoming tickets efficiently using our CRM tools (Zendesk/ServiceNow).
- Collaborate with cross-functional teams to resolve complex client escalations.
- Maintain accurate and up-to-date documentation of technical procedures and client interactions.
- Adhere to strict SLAs (Service Level Agreements) regarding response and resolution times.
- Participate in daily stand-ups and training sessions to stay current on product updates.
Qualifications
- High school diploma or equivalent; Associate's degree in IT or related field preferred.
- Minimum of 2 years of experience in customer support or technical help desk roles.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills in English.
- Availability to work night shifts (e.g., 10:00 PM - 6:00 AM) and weekends as required.
- Proficiency with Microsoft Office Suite and basic knowledge of operating systems.