Job Description
Are you looking for a rewarding career with flexible hours? Apex Operations is expanding our elite support team in New York and is seeking dedicated Night Shift Specialists to join our growing workforce. We specialize in providing top-tier technical and customer support, and we are looking for individuals who thrive in a quiet, focused environment.
As a Night Shift Customer Support Specialist, you will play a crucial role in maintaining our high standards of service. You will handle high-volume inquiries, troubleshoot complex issues, and ensure our clients receive seamless support during off-hours. We offer a competitive salary, comprehensive benefits, and a supportive team culture.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Flexible Schedule: Primarily Weekend Shifts with the option for overtime.
- Benefits Package: Health, dental, vision insurance, and 401(k) matching.
- Growth Opportunities: Clear career path from support to team lead.
We are looking for local talent to join our New York office. If you are detail-oriented and passionate about helping others, we want to hear from you.
Responsibilities
- Provide exceptional technical and customer support via phone, chat, and email during night and weekend shifts.
- Resolve complex customer inquiries efficiently while maintaining a high first-contact resolution rate.
- Document all interactions and issues accurately in our CRM system.
- Collaborate with the day shift team to ensure seamless knowledge transfer and issue resolution.
- Identify trends in customer feedback and propose process improvements to management.
- Adhere to all company policies, safety guidelines, and quality assurance standards.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer support, technical support, or call center environments.
- Strong communication skills, both verbal and written.
- Ability to work night shifts and weekends on a rotating schedule.
- Proficient in Microsoft Office Suite and basic computer troubleshooting.
- Must be able to pass a background check and drug screen.