Job Description
Join our dynamic team in Philadelphia for immediate weekend night shift opportunities! CityCare Services is seeking dedicated Customer Service Representatives to deliver exceptional support during high-demand hours. This role offers competitive pay, flexible scheduling, and a chance to work in a fast-paced environment while serving diverse communities. No experience necessary – full training provided!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, scheduling, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams for seamless operations
- Maintain strict confidentiality and HIPAA compliance standards
- Adapt to fluctuating call volumes during peak weekend hours
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to work independently during night shifts (10 PM - 6 AM)
- Basic computer proficiency with Windows OS
- Reliable transportation to Arch Street location
- Flexible availability for weekends and holidays
- Previous customer service experience preferred but not mandatory