Job Description
Launch your career in customer service with our comprehensive paid training program! ConnectKC Solutions is seeking motivated individuals to join our award-winning call center team in Kansas City. No prior experience required—we invest in your success through industry-leading training programs designed to build your skills in communication, problem-solving, and client relationship management. Enjoy competitive pay, performance bonuses, and a supportive team environment focused on your growth.
What We Offer:
- Full paid training (4 weeks, 40 hours/week)
- Health benefits after 60 days
- 401(k) with company match
- Paid time off and holidays
- Clear career advancement path
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, quality scores)
- Collaborate with team members to improve service delivery
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Basic computer proficiency (typing 25+ WPM)
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts (including weekends)
- Reliable transportation to downtown KC office
- No experience necessary—training provided!