Job Description
Join Kansas City's Premier Call Center Team!
We're hosting an exclusive hiring event for motivated individuals seeking dynamic customer service careers. At KC Connect Solutions, we value your potential and offer competitive pay, comprehensive benefits, and clear advancement pathways. Our state-of-the-art facility in downtown Kansas City provides an energizing environment where your voice matters. Enjoy flexible scheduling options, paid training, and a supportive team culture dedicated to your success.
Why Work With Us?
- Weekly pay with performance bonuses
- Health, dental, and vision insurance
- Tuition reimbursement programs
- Employee referral incentives
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience
- Strong typing skills (35+ WPM)
- Proficiency with Windows OS and CRM software
- Ability to work flexible shifts including weekends
- Clear criminal background check
- Authorized to work in the United States