Job Description
Join our award-winning call center team with paid training and weekly pay in Charlotte, NC! No experience required – we invest in your success with comprehensive paid training programs. Enjoy competitive hourly rates, flexible scheduling, and rapid advancement opportunities. Work in a dynamic, supportive environment where your contributions are recognized through weekly performance bonuses. Benefits include health insurance, 401(k) matching, and paid time off. Start your career in customer service with industry-leading compensation and growth potential.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Meet/exceed daily performance metrics (call quality, resolution time)
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Participate in ongoing training and development programs
- Identify upsell opportunities and promote company services
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Basic computer proficiency and tech adaptability
- Positive attitude and customer-focused mindset
- Reliable transportation to our Charlotte facility
- Availability to work flexible shifts (including evenings/weekends)
- Pass background check and drug screening