Job Description
Join our award-winning team as a Remote Customer Service Specialist and deliver exceptional experiences from the comfort of your home. We're seeking passionate individuals in Minneapolis, MN and North Carolina to support our growing client base with seamless, empathetic service. Enjoy competitive pay, comprehensive benefits, and a flexible remote work environment while advancing your career in customer excellence.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and speed
- Resolve complex issues using CRM tools while maintaining 95%+ customer satisfaction rates
- Document interactions accurately in Salesforce and escalate technical escalations appropriately
- Collaborate with cross-functional teams to improve service processes and reduce resolution times
- Meet KPIs for first-contact resolution, average handle time, and quality assurance scores
Qualifications
- 2+ years of customer service experience in remote or call-center environments
- Proficiency with Zendesk/Salesforce and Microsoft Office Suite
- Exceptional communication skills with ability to de-escalate tense situations
- High-speed internet and dedicated home office space
- Ability to work flexible hours including evenings/weekends as needed
- Valid work authorization for US employment