Job Description
Transform your career with our paid training program and enjoy the freedom of daily pay! ConnectFirst Solutions is seeking motivated Call Center Agents in Boston and Florida to join our award-winning customer service team. No experience needed – we provide comprehensive paid training to set you up for success. Earn competitive wages with the flexibility of daily pay options through our partnership with DailyPay. Enjoy a supportive environment with career advancement opportunities, comprehensive benefits, and a vibrant team culture. Join us today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries, troubleshoot issues, and provide solutions
- Document interactions accurately in CRM systems
- Meet performance metrics including call volume and resolution rates
- Adhere to company policies and compliance standards
- Collaborate with team members to improve service quality
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to type 30+ WPM with accuracy
- Customer service mindset with problem-solving aptitude
- Reliable internet connection for remote work options
- Must pass background check and drug screening
- Flexibility to work rotating shifts including evenings/weekends
- Willingness to complete paid training program (4 weeks)