Job Description
Join our award-winning customer service team in New York! We're seeking motivated entry-level professionals to deliver exceptional support to clients across Florida and New York. No experience required – we provide comprehensive training. Enjoy competitive pay, career growth opportunities, and a dynamic work environment in the heart of NYC. Start your career journey with us immediately!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics for quality and speed
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet workspace
- Flexible availability including evenings and weekends
- Positive attitude and commitment to customer satisfaction