Job Description
Join our award-winning call center team with comprehensive paid training! No experience required—just a passion for customer service. We're urgently hiring motivated individuals in Jacksonville, FL to deliver exceptional client experiences. Enjoy competitive pay, career advancement opportunities, and a supportive team environment. Start your journey today with our industry-leading training program!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve client inquiries and troubleshoot technical issues efficiently
- Maintain accurate call documentation in CRM systems
- Meet/exceed performance metrics including call quality and resolution times
- Collaborate with team members to optimize service delivery
- Adhere to compliance protocols and data security standards
- Continuously improve product knowledge through ongoing training modules
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Basic computer proficiency with typing speed of 25+ WPM
- Ability to work flexible shifts including evenings/weekends
- Customer-focused mindset with problem-solving aptitude
- No prior call center experience required
- Pass background check and drug screening
- Must be authorized to work in the US