Job Description
Join our award-winning customer service team in Raleigh, NC! We're seeking motivated individuals to start immediately in our dynamic call center environment. No prior experience required - we provide comprehensive training to launch your career in customer service. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our expanding organization.
Why Work With Us?
- Immediate start with paid training
- Comprehensive benefits package (health/dental/vision)
- Tuition assistance programs
- Performance-based bonuses
- Modern, collaborative workspace
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and professionalism
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service processes
- Participate in ongoing training and development sessions
- Uphold company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience in handling customer escalations
- Basic typing proficiency (30+ WPM)
- Flexibility to work evenings/weekends as needed
- Positive attitude and problem-solving mindset
- US work authorization required