Job Description
Launch your career with paid training! Global Connect Solutions is seeking dedicated night shift call center agents in San Diego. No experience required – we invest in your success with comprehensive training programs designed to build your skills in customer service, communication, and technical support. Enjoy competitive pay, performance bonuses, and a supportive team environment while serving diverse clients across multiple industries.
What We Offer:
- Full paid training program (4 weeks)
- Night shift differential pay ($3/hour bonus)
- Health benefits after 60 days
- Career advancement opportunities
- Modern work facility with free parking
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries and troubleshoot technical issues
- Document interactions in CRM systems accurately
- Meet performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Ability to type 30+ WPM
- Comfortable with night shift schedules (11 PM - 7 AM)
- Basic computer proficiency
- Customer service mindset
- Reliable transportation to downtown location
- No prior experience required