Job Description
Launch your career with industry-leading paid training! ConnectServe Solutions is seeking motivated Part-Time Call Center Agents to join our award-winning team in Raleigh, NC. No experience required – we provide comprehensive paid training to equip you with the skills for success. Enjoy flexible schedules, competitive pay, and opportunities for advancement in a supportive environment.
What We Offer:
- Full paid training program (4 weeks)
- Flexible part-time shifts (20-30 hrs/week)
- Health benefits eligibility
- Performance-based bonuses
- Career growth path
Responsibilities
- Handle inbound/outbound customer calls professionally
- Resolve inquiries using CRM systems
- Document interactions accurately in Salesforce
- Meet/exceed performance metrics (CSAT, AHT)
- Collaborate with team on complex issues
- Adhere to compliance protocols
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent
- Strong communication skills
- Basic computer proficiency
- Ability to multitask in fast-paced environment
- Customer-focused mindset
- Reliable transportation
- Flexible availability (evenings/weekends)
- No prior call center experience required