Job Description
Launch your career with paid training as a Call Center Agent at Customer Connect Solutions! We're seeking motivated individuals for part-time opportunities in Raleigh, North Carolina. No prior experience required – we provide comprehensive training to help you succeed. Enjoy flexible schedules, competitive pay, and a supportive team environment. Join our mission to deliver exceptional customer service while building valuable skills for future growth.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries using company databases and protocols
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution times
- Collaborate with team members to improve service efficiency
- Adhere to data security and compliance standards
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Basic computer proficiency
- Ability to multitask in a fast-paced environment
- Customer service mindset with patience and adaptability
- Reliable transportation to our Raleigh facility
- Flexible availability including evenings/weekends
- Passing background check and drug screen