Job Description
Join our award-winning call center team with PAID TRAINING and launch your customer service career in Fort Worth! We're urgently hiring motivated individuals for entry-level roles offering competitive pay, benefits, and growth opportunities. No experience required – we provide comprehensive training to set you up for success. Enjoy a supportive environment with flexible scheduling and performance-based bonuses. Apply today and start earning while learning!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, complaints, and issues using CRM systems
- Meet/exceed performance metrics (call time, quality, sales targets)
- Document interactions accurately in customer databases
- Adhere to compliance protocols and security standards
- Collaborate with team leads for continuous improvement
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software applications
- Reliable internet connection for remote/hybrid options
- Positive attitude with problem-solving mindset
- Must pass background check and drug screening
- Availability for evening/weekend shifts (if required)