Job Description
Join our award-winning team as a Call Center Agent with PAID TRAINING! No experience necessary – we invest in your success with comprehensive onboarding and career development.
Why Apply Today?
- Competitive hourly pay with performance bonuses
- Full benefits package (medical/dental/vision)
- Paid training program ($15/hr during training)
- Clear advancement path to Team Lead/Supervisor
- Modern downtown Louisville office with free parking
We're urgently hiring for our inbound/outbound customer service division serving Fortune 500 clients. Enjoy a dynamic, supportive environment where your growth matters.
Responsibilities
- Handle 50-80 daily calls with professionalism and empathy
- Resolve customer inquiries using CRM tools and knowledge bases
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Document interactions accurately in Salesforce
- Participate in ongoing coaching and training sessions
- Collaborate with team to improve service standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills
- Ability to type 25+ WPM
- Basic computer proficiency
- Positive attitude and customer-first mindset
- Reliable transportation to downtown office