Job Description
Join our award-winning team as a Local Customer Service Representative in Charlotte, NC! We're hosting an exclusive hiring event for motivated professionals seeking weekly pay and career growth. You'll be the first point of contact for our valued clients, delivering exceptional support while building lasting relationships. Enjoy competitive compensation, comprehensive training, and a supportive work environment designed for success. Apply today and start earning weekly pay!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Upsell products/services to enhance customer satisfaction
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed monthly performance metrics (CSAT, AHT)
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Proficient with CRM software and Microsoft Office
- Positive attitude and resilience in high-volume environments