Job Description
Join our award-winning customer service team in Colorado Springs! We're seeking motivated individuals for our paid training program with weekend shifts. No experience required – we provide comprehensive training to launch your career in a dynamic call center environment. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing organization.
What We Offer:
- 2-week paid training program
- Competitive hourly wage + performance bonuses
- Health, dental, and vision benefits
- 401(k) with company match
- Tuition reimbursement program
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and service issues efficiently
- Meet/exceed performance metrics (call quality, resolution time)
- Document interactions accurately in CRM system
- Collaborate with team members to improve processes
- Adhere to compliance regulations and security protocols
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to type 30+ WPM
- Flexible availability for weekend shifts (Sat/Sun)
- Basic computer proficiency
- Positive attitude and customer-first mindset
- Must pass background check and drug screen
- Willingness to learn new technologies