Job Description
Join our award-winning call center team with PAID TRAINING and launch your career in customer service! We're seeking motivated Weekend Shift Agents in Omaha, NE to deliver exceptional support while enjoying competitive pay and benefits. No experience required – we provide comprehensive training to set you up for success.
As a Weekend Shift Agent, you'll handle inbound/outbound calls for major clients in a supportive, fast-paced environment. Enjoy flexible scheduling, performance bonuses, and opportunities for advancement. Our modern downtown facility offers free parking and a collaborative team culture.
Responsibilities
- Handle 50-75 inbound/outbound calls per shift in assigned client campaigns
- Resolve customer inquiries, technical issues, and billing concerns using CRM tools
- Meet/exceed quality metrics (CSAT, FCR, AHT) under supervisor guidance
- Document interactions accurately in Salesforce and maintain call logs
- Collaborate with team members to share best practices and improve processes
- Participate in weekly coaching sessions and training workshops
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal communication skills with clear phone etiquette
- Ability to type 35+ WPM with basic computer proficiency
- Availability to work Saturday/Sunday shifts (6AM-2PM or 2PM-10PM)
- Customer service mindset with problem-solving aptitude
- Reliable transportation to downtown Omaha location
- No call center experience required – training provided!