Job Description
Are you looking for a career with growth potential and paid training? Apex Support Solutions is seeking dedicated Part-Time Customer Service Representatives to join our thriving team in Raleigh, North Carolina. We offer a comprehensive training program designed to set you up for success in the dynamic world of client support.
Why Join Us?
- Paid Training: No experience required? No problem. We invest in our team.
- Flexible Hours: Part-time schedules to fit your lifestyle.
- Growth Opportunities: Clear pathways for advancement within the company.
The Role:
In this role, you will be the face of our company, assisting clients with inquiries, resolving issues efficiently, and ensuring a positive customer experience. If you are a great communicator with a problem-solving mindset, we want to hear from you.
Responsibilities
- Manage incoming customer calls and emails with a focus on service excellence.
- Guide customers through products and services using the provided training.
- Log customer interactions and feedback accurately into the CRM system.
- Escalate complex issues to senior agents or management when necessary.
- Maintain a professional and polite demeanor during high-volume periods.
Qualifications
- High school diploma or equivalent required.
- Must be willing to complete the paid training program.
- Basic computer proficiency and typing skills.
- Strong verbal communication skills.
- Ability to work part-time hours, including weekends or evenings if required.