Job Description
Launch your career in customer service with our comprehensive paid training program! ConnectSphere Solutions is seeking motivated individuals for our night shift call center positions in sunny San Diego, CA. No prior experience required – we provide hands-on training to develop your skills in communication, problem-solving, and CRM software. Enjoy competitive pay, performance bonuses, and a supportive team environment while serving diverse clients across multiple industries. Night shift availability (10 PM - 6 AM) required. Join us and transform your potential into professional growth!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads to improve service delivery
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Ability to work independently on night shifts
- Basic computer proficiency (typing 25+ WPM)
- Customer service mindset and problem-solving aptitude
- Reliable transportation to Harbor Island location