Job Description
Join our award-winning call center team with PAID TRAINING and launch your customer service career in Jacksonville! We're urgently hiring motivated individuals for immediate full-time roles with competitive pay and growth opportunities. No experience required – we provide comprehensive training to equip you for success. Enjoy comprehensive benefits including health insurance, 401k matching, and paid time off. Apply today to start your journey with a supportive team that values your potential!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and issues efficiently
- Meet/exceed performance metrics (call quality, resolution time)
- Document interactions accurately in CRM systems
- Collaborate with team members to improve processes
- Adhere to company policies and compliance standards
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Jacksonville location
- Pass background check and drug screen
- Availability for flexible shifts including evenings/weekends