Job Description
Join our award-winning team and launch your career in customer service! ConnectCare Solutions is urgently hiring motivated individuals for paid training call center positions in Jacksonville, FL. No experience required – we invest in your growth with comprehensive paid training, career advancement opportunities, and a supportive team environment. Enjoy competitive pay, flexible schedules, and benefits including health insurance and 401(k) matching. Transform your future while helping others – apply today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries and issues using CRM software and knowledge base
- Meet/exceed performance metrics for call quality and resolution times
- Document interactions accurately in customer records
- Collaborate with team members to improve service processes
- Participate in ongoing training and skill development sessions
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency and typing skills (25+ WPM)
- Reliable internet connection for remote work options
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening